Refund Policy

Last Updated: 22 May 2025

At Sanaar, our goal is simple: we want you to feel stunning, confident, and totally you in every Jewellery you order from us. Each piece is selected or created with love and detail — but if something doesn’t fit your vibe, we completely understand.

We offer a straight forward return and refund policy to ensure your shopping experience remains smooth and stress-free.

Our Promise to You

We value your trust. Our team puts every effort into delivering quality, style, and satisfaction. However, if an item doesn’t meet your expectations, we’re happy to assist you with a return or exchange — provided it meets the following criteria.

Exchanges

A replacement request must be raised within 24 hours and the replaced product will be delivered within 5–7 days. For a return to be eligible, the item must meet all of the following conditions:

• Unused, unwashed, and unworn
• In the same condition you received it
• All original tags, labels, and packaging intact
• Proof of purchase (order number or invoice)

⚠️ Returns that are damaged, worn, or missing tags may not be eligible for a refund and may be returned to the sender.

Non-Returnable Items

Some items are non-returnable, including:

• Sale or clearance items
• Items bought using discount codes
• Custom or made-to-order pieces

Returns Only – No Refunds

Our products are non-refundable. We accept returns only. Once your returned item is received and inspected:

• You will receive an email confirming acceptance of the return.
• The item can be exchanged or returned for store credit.
• Refunds are issued only if the return is due to our error (e.g., incorrect or defective item).
• Original shipping charges are non-refundable.

Return Shipping Details

You are responsible for return shipping costs unless the return is due to our error. Use a trackable service and retain proof of postage; we are not responsible for lost shipments.

How to Initiate a Return

Email our customer care team at Sanaargold@gmail.com with:

• Your full name
• Your order number
• Reason for return or exchange
• Photos if there is a defect or quality issue

We will respond within 24–48 hours with next steps and a return address.

In the Spirit of Transparency

• All returns are processed case-by-case for quality and policy compliance.
• We may decline returns that show signs of wear or misuse.
• Items returned after the 7-day window are not eligible.

Meet the Team

Sanaar isn’t just a Jewellery brand — it’s a movement. Founded by Sanaar Management, the brand is built on the idea that everyone deserves to shine.

Their belief in quality, transparency, and customer delight is stitched into every policy — and every sequin.

Questions? We're Here for You

Email: Sanaargold@gmail.com
Based in India
Support Hours: Monday to Saturday, 10 AM – 6 PM IST