Sanaar Gold – Return & Refund Policy

Last updated: Oct 27, 2026

Product Accuracy & Quality Checks

We strive to make our product listings as accurate and detailed as possible. Every order undergoes multi-layer quality checks before dispatch to ensure it reaches you in perfect condition.

Exchange Policy

Exchange Eligibility

  • Domestic orders only: exchanges apply only to orders delivered within India.
  • Condition: items must be unused and returned with all original packaging and boxes intact.
  • Exclusions: items received in a defective or damaged condition are always eligible; minor colour or shade differences caused by lighting, photography, or screen display are not grounds for exchange.
  • Sale items and items purchased using a discount code are non-exchangeable.
  • Time frame: exchange requests must be raised within 24-48 hours of delivery.

Exchange Process

  1. Request submission: contact us within the time frame above via email at support@sanaargold.com or call +91 8826298477. You can also raise a request through our website.
  2. Reverse pickup: once approved, our team arranges a reverse pickup within a few working days.
  3. Self-shipping (optional): if you ship the item yourself, we'll share the return address. Use a reliable courier and share the AWB number, courier name, and proof of delivery (POD) with us by email. We are not responsible for loss in transit.
  4. Quality inspection & dispatch: after we receive and inspect the returned item, we dispatch the replacement within 7-10 working days.
  5. Only one exchange is allowed per order. If the requested item or size is unavailable, a credit note will be issued for the item's value.

Refund Policy

  • Replacement: if a piece arrives broken, damaged in shipment, or with any other issue, we provide a replacement.
  • Refund: if you return the product to us, we process the refund request within 48 hours of receiving it back, and the refund is credited to your original payment method within 5 working days.
  • Sale items: products marked 'Sale' or bought using a discount code are not eligible for exchange, return, or refund, unless received damaged or defective.

Lifetime Authenticity Warranty

Every Sanaar rose comes with a Lifetime Authenticity Warranty. We guarantee that it is a real, natural rose, preserved and finished with genuine 24K gold plating. The warranty covers the authenticity of the materials. It does not cover changes in shine or wear caused by handling, moisture, perfume, chemicals or accidental damage.

Cancellation Policy

Customer Cancellations

Orders can be cancelled within 2 hours of placement. After this window, cancellation is not possible since the order enters processing. To cancel, email support@sanaargold.com or call +91 8826298477 (Monday to Friday, 10:30 AM – 5:30 PM IST; Saturday, 10:30 AM – 2:30 PM IST).

Cancellations by Sanaar Gold

We may cancel an order due to unavailability of materials, an incorrect product listing, or a suspected fraudulent transaction. For prepaid orders we cancel, the full amount is refunded to the original payment method or registered bank account, and the customer is notified by email.

Receiving Your Order

To protect both parties, please record an unboxing video and take timestamped photos within 48 hours of delivery.

If a parcel arrives damaged or already opened, record a video, take photos, and refuse the delivery. Share the video, photos, and order number with us by email so we can resolve it with the shipping partner.

A full unboxing video is required to claim a replacement, and before we arrange pickup for a return — without it, we're unable to process either request. If the product is found to be damaged by the customer, it will not be eligible for replacement or return.

Need Help?

Our support team is here for exchange, return, or refund requests, cancellations, or anything else.

  • Email: support@sanaargold.com
  • Phone: +91 8826298477 (Monday to Friday, 10:30 AM – 5:30 PM IST; Saturday, 10:30 AM – 2:30 PM IST)

Due to demand and courier conditions, shipment delays may occasionally occur. We stay committed to keeping you informed and processing any applicable refunds, but we are not legally liable for delays caused by our courier partners or factors beyond our control.