Sanaar Gold — Privacy Policy

Last updated: Oct 27, 2026

Sanaar Gold is owned and operated by Sanaar Management (Sanaar Creation Private Limited), which operates this website and provides you, the customer, with our products and services (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in it.

1. Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact details — full name, phone number, email address, and shipping/billing address.
  • Financial information — payment card and financial account information is processed securely by our checkout and payment partners (GoKwik for website orders, and Razorpay for payment QR codes shared over WhatsApp). We do not store your card or banking information.
  • Account & order history — details of past orders and account preferences, if you create a profile with us.
  • Transaction information — items you view, add to cart, purchase, return, exchange, or cancel.
  • Communications — information you include when you contact our customer support.
  • Device & technical data — browser type, IP address, operating system, and other device information used to access our site.
  • Usage data — how you interact with our site, including pages visited, time spent, and referral sources.

2. Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you — when you create an account, place an order, or contact us.
  • Automatically through the Services — from your device when you use our website, and through cookies and similar technologies.
  • From our service providers — when we engage them to enable payment processing, delivery, or analytics on our behalf.
  • From our partners or other third parties.

3. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders.
  • To communicate with you about your purchase, shipping status, or support queries.
  • To personalize your experience on our website and suggest relevant products.
  • To improve our website, services, and customer support experience.
  • To send marketing or promotional communications, only if you have opted in.
  • To prevent fraud, misuse, or illegal activity.

We never use your personal information in ways that are incompatible with these purposes.

4. How We Disclose Your Information

Your information is treated with the utmost confidentiality. We only share it in the following situations:

  • With trusted service providers who help us operate our business (e.g., payment processors, delivery partners, analytics tools).
  • With business and marketing partners to advertise to you, such as through Meta and Google advertising platforms, based on your activity on our site.
  • With legal authorities, if required by law or to enforce our terms and protect our rights.
  • In connection with a business transaction such as a merger, or to comply with legal obligations (including subpoenas or similar requests).

We do not sell, rent, or trade your personal data to third parties — ever.

5. Payment Processing

Payments on our Services are processed securely by trusted third parties: GoKwik, which runs our website checkout, and Razorpay, for payment QR codes we share over WhatsApp. These providers collect and process your payment information directly, in accordance with their own privacy policies, and we do not store your card or banking details on our systems.

Sanaar Gold operates on the Shopify platform, which enables us to provide the Services to you. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for us. Information you submit will be transmitted to and shared with Shopify, as well as with our other third-party service providers, in order to provide and improve the Services for you. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences.
  • Analyze site performance.
  • Deliver a personalized shopping experience.

You can control or disable cookies through your browser settings, though doing so may affect your experience on our site.

7. Third-Party Websites and Links

Our website may contain links to other websites or platforms (such as Instagram or payment gateways). We are not responsible for the privacy practices of these third parties, and we encourage you to review their policies before sharing any information.

8. Children's Data

Our Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority in their jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, please contact us at the details below to request that it be deleted.

9. Data Security & Retention

We take your data security seriously. All personal and payment information is transmitted using industry-standard encryption technologies, and we implement appropriate physical, technical, and administrative safeguards to protect your data against unauthorized access, misuse, or disclosure.

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide you with our Services, comply with legal obligations, or resolve disputes.

10. Your Rights and Choices

You have control over your personal information and can:

  • Access the personal data we hold about you.
  • Correct or update inaccurate or outdated information.
  • Request deletion of your data, subject to legal or transactional obligations.
  • Request a copy of your personal information (portability), in certain circumstances.
  • Opt out of marketing communications at any time, via the unsubscribe link in our emails or by contacting us directly.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request. To exercise any of these rights, email us at support@sanaargold.com.

11. Complaints

If you have complaints about how we process your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority, depending on where you live.

12. Changes to This Privacy Policy

This policy may be updated from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will update the "Last updated" date at the top of this page. We recommend checking this page periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, you can reach us at:

  • Email: support@sanaargold.com
  • Phone: +91 8826298477
  • Business Hours: Monday to Friday, 10:30 AM – 5:30 PM IST; Saturday, 10:30 AM – 2:30 PM IST
  • Legal Name: Sanaar Creation Private Limited (Private Limited Company)
  • GSTIN: 07ABQCS1729Q1ZH
  • Registered Address: 4th Floor, KHSRA No. 884, Rithala Village Road, Rithala, North Delhi, New Delhi, Delhi – 110085

We are committed to protecting your privacy — because your trust is what makes Sanaar shine.