Privacy Policy

Last Updated: 22 May 2025

At sanaar, we believe that trust is the foundation of every great relationship. As a brand founded by Sanaar Management, we value authenticity, transparency, and integrity — not just in fashion, but in how we handle your personal data.

This Privacy Policy explains what information we collect from you, how we use it, and what rights you have as a valued customer.

1. Information We Collect

When you interact with our website, place an order, or contact us, we may collect the following types of personal information:

• Contact Information: Full name, phone number, email address, and shipping/billing address.
• Payment Information: Payment card details are processed securely by trusted third-party gateways such as Shopify Payments, Razorpay, or PayPal. We do not store your card or banking information.
• Account & Order History: Details of past orders and account preferences if you create a profile with us.
• Usage Data: Information about how you interact with our site, such as pages visited, time spent, and referral sources. This helps us improve our services and website functionality.
• Device & Technical Data: Browser type, IP address, operating system, and device information used to access our site.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill orders
• To communicate with you about your purchase, shipping status, or support queries
• To personalize your experience on our website and suggest relevant products
• To improve our website, services, and customer support experience
• To send marketing or promotional emails only if you have opted in
• To prevent fraud, misuse, or illegal activity

We never use your personal information in ways that are incompatible with these purposes.

3. Sharing Your Information

Your information is treated with the utmost confidentiality. We only share it in the following situations:

• With trusted service providers who help us operate our business (e.g., payment processors, delivery partners, analytics tools).
• With legal authorities, if required by law or to enforce our terms and protect our rights.

We do not sell, rent, or trade your personal data to third parties — ever.

4. Your Rights

You have full control over your personal information and can:

• Access the personal data we hold about you
• Correct or update inaccurate or outdated information
• Request deletion of your data, subject to legal or transactional obligations
• Opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us directly

To exercise any of these rights, email us at Sanaargold@gmail.com

5. Data Security

We take your data security seriously. All personal and payment information is transmitted using industry-standard encryption technologies. We implement appropriate physical, technical, and administrative safeguards to protect your data against unauthorized access, misuse, or disclosure.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyze site performance
• Deliver a personalized shopping experience

You can control or disable cookies through your browser settings, though doing so may affect your experience on our site.

7. Third-Party Links

Our website may contain links to other websites or platforms (such as Instagram or payment gateways). We are not responsible for the privacy practices of these third parties, and we encourage you to review their policies before sharing any information.

8. Updates to This Policy

This policy may be updated from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We recommend checking this page periodically to stay informed about how we protect your data.

9. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, you can reach us at:

Email: Sanaargold@gmail.com
Business Hours: Monday to Saturday, 10 AM – 6 PM IST